04:37
Please contact us at email@example.com and we would be happy to help you.
Clearly, this email id is important for your business. This is probably an anchor to your customers. If this vanishes all of a sudden, the link gets break and you lose your valuable customers.
This is, however, not the worst scenario.
Imagine another case when the email is not lost, it is hacked.
Horror!
Right?
You cannot imagine what the hacker can do to your business. As the online businesses are growing, transactions are growing too. As such, the online security is increasing and so is the hacking. Cyber criminals are becoming powerful by the day. They know just the right techniques to trap you or hack your account. Whether you are a small business or a larger one, your email can be hacked and other accounts can be compromised.
You would then, have no control over what information is sent from that email and actions are taken. The hacker can easily ruin your online reputation in the blink of an eye. He can send spam emails to your contacts and you can lose them in the process.
So, what you should do if your account gets hacked? Here are steps to save your reputation and recover your account
#1. Monitor continuously and lock the accounts associated
All the bank accounts, accounts on other websites, Google accounts etc. are associated with this email. If it gets hacked, these accounts can be misused. The first counter step that you should take is; lock all these accounts so that the hacker cannot do more damage. Change the passwords of these accounts and notify the parties concerned. The best SEO Company in India says that if you monitor regularly, you can catch the malware in the early stages before it becomes too late.
#2. Spread the word about it
Your important accounts are safe as of now and next, you have to send emails to the contacts and some of the audiences about the hacking. Tell them that the email that your email has been hacked and they can contact you on the alternate email id. Any email that they will receive within 2-3 days are not from you and you will repair the matter soon. You will not look bad as such, it would show that you are taking the responsibility and you are working to set the things right.
#3. Look into the matter
Get to the professionals and identify the reason behind the hacking. Your tech team can help you restore your email. They are the experts and they have faced such situations many times (some of them are the hackers themselves). Anyhow, if the situation is not tackled, you can contact the email provider. They will help you with the restoring because they do not want the malware to spread to other accounts.
#4. Clean it and restore
Congrats! You got access to your email back. That certainly does not mean that it is Okey to use it again. You know why your email got hacked and it is time to clean it well. Search your computer for the root cause of the malware. Reinstall your OS if you cannot understand the reason behind. Scan your email and see how Mr. hacker played with your account. See the sent box and the draft box to track his movements. Send an email to all your subscribers and contacts that the account has been restored. Use social media and print media to make official announcements.
#5. Never repeat the mistake again
You have to ensure that the hacker has not left any surprises behind. Add a double layer of verification to your email. Use robust antivirus and anti-malware tools. It is the time to ditch those free software and invest in the secure ones. Use encryptions on the email to make the business conversations more secure.
Be a step ahead of the hackers by continuous scanning your system. The earlier you know, less would be the mess to clean. Hire the best SEO Company in India and get your SEO on track. Your reputation needs to be re-established and the professionals at SEO office can do that.
Did you face any such situation? What was your reaction? Please comment below and help people who need the solution ASAP.
Clearly, this email id is important for your business. This is probably an anchor to your customers. If this vanishes all of a sudden, the link gets break and you lose your valuable customers.
This is, however, not the worst scenario.
Imagine another case when the email is not lost, it is hacked.
Horror!
Right?
You cannot imagine what the hacker can do to your business. As the online businesses are growing, transactions are growing too. As such, the online security is increasing and so is the hacking. Cyber criminals are becoming powerful by the day. They know just the right techniques to trap you or hack your account. Whether you are a small business or a larger one, your email can be hacked and other accounts can be compromised.
You would then, have no control over what information is sent from that email and actions are taken. The hacker can easily ruin your online reputation in the blink of an eye. He can send spam emails to your contacts and you can lose them in the process.
So, what you should do if your account gets hacked? Here are steps to save your reputation and recover your account
#1. Monitor continuously and lock the accounts associated
All the bank accounts, accounts on other websites, Google accounts etc. are associated with this email. If it gets hacked, these accounts can be misused. The first counter step that you should take is; lock all these accounts so that the hacker cannot do more damage. Change the passwords of these accounts and notify the parties concerned. The best SEO Company in India says that if you monitor regularly, you can catch the malware in the early stages before it becomes too late.
#2. Spread the word about it
Your important accounts are safe as of now and next, you have to send emails to the contacts and some of the audiences about the hacking. Tell them that the email that your email has been hacked and they can contact you on the alternate email id. Any email that they will receive within 2-3 days are not from you and you will repair the matter soon. You will not look bad as such, it would show that you are taking the responsibility and you are working to set the things right.
#3. Look into the matter
Get to the professionals and identify the reason behind the hacking. Your tech team can help you restore your email. They are the experts and they have faced such situations many times (some of them are the hackers themselves). Anyhow, if the situation is not tackled, you can contact the email provider. They will help you with the restoring because they do not want the malware to spread to other accounts.
#4. Clean it and restore
Congrats! You got access to your email back. That certainly does not mean that it is Okey to use it again. You know why your email got hacked and it is time to clean it well. Search your computer for the root cause of the malware. Reinstall your OS if you cannot understand the reason behind. Scan your email and see how Mr. hacker played with your account. See the sent box and the draft box to track his movements. Send an email to all your subscribers and contacts that the account has been restored. Use social media and print media to make official announcements.
#5. Never repeat the mistake again
You have to ensure that the hacker has not left any surprises behind. Add a double layer of verification to your email. Use robust antivirus and anti-malware tools. It is the time to ditch those free software and invest in the secure ones. Use encryptions on the email to make the business conversations more secure.
Be a step ahead of the hackers by continuous scanning your system. The earlier you know, less would be the mess to clean. Hire the best SEO Company in India and get your SEO on track. Your reputation needs to be re-established and the professionals at SEO office can do that.
Did you face any such situation? What was your reaction? Please comment below and help people who need the solution ASAP.
Using Kaspersky security for many years now, I would recommend this anti virus to all of you.
ReplyDelete